Need assistance with a product, your order, or your lighting experience?
The [Elvarialive] customer care team is here to assist you with product questions, order updates, shipping information, returns, and any other concerns related to your purchase.
We are committed to providing a thoughtful and seamless experience from the moment you discover our collection to the moment your lighting becomes part of your home.
When contacting us regarding an existing order, please include:
- Your order number
- The email address used during checkout
This information helps our team locate your order quickly and provide more efficient assistance.
If your lighting product arrives damaged, defective, or incomplete, please contact us with:
- Your order number
- Clear photos of the product
- Photos of the packaging
- A description of the issue
Our team will carefully review your request and provide the appropriate solution.
For return requests, please contact our support team before sending any item back.
We will review your request and provide the correct return instructions to ensure a smooth process.
We aim to respond to all customer inquiries within 1–2 business days.
Requests involving shipping carriers, payment providers, or detailed order investigations may require additional review time.
Business information
三亚雪树轻扬贸易有限公司 (Sanya Xueshu Qingyang Trading Co., Ltd.)
Room 2201-8, Unit 2, Building 6, Resettlement North Zone, Yazhou Bay Nanfan Science and Technology City, Yazhou District, Sanya, Hainan, China