Return Window

At Elvarialive, we want you to feel confident and satisfied with your lighting purchase.

Customers may request a return within 30 days after receiving their order.

Before returning any item, please contact our customer support team so we can review your request and provide the correct return instructions.

Returns sent without prior approval may not be accepted.

Return Eligibility

To be eligible for a return, items must meet the following requirements:

• The item must be unused and in its original condition
• The product must include all original packaging, accessories, and documentation
• The item must be securely packaged to prevent damage during return shipping

For safety and quality reasons, returned products must be inspected before a refund or exchange can be completed.

We recommend keeping all original packaging until you are fully satisfied with your purchase.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Products damaged due to improper installation, misuse, or accidental damage
• Items modified or altered after delivery
• Products without original packaging or missing components
• Items marked as final sale or clearance products

Any applicable exclusions will be clearly communicated before purchase or listed on the product page.

Damaged, Defective, or Incorrect Orders

Please inspect your order carefully after delivery.

If your lighting product arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

• Order number
• Photos of the product
• Photos of the packaging
• Description of the issue

Our team will review your request and provide the appropriate solution, which may include:

• Replacement parts
• Product replacement
• Refund assistance

Return Shipping

Customers are generally responsible for return shipping costs unless the item received is:

• Damaged upon arrival
• Defective
• Incorrectly shipped

Return shipping costs may vary depending on the product size, destination, and carrier selected.

We recommend using a tracked shipping service for all returns, as we are not responsible for items lost during return transit.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval status.

Approved refunds will be processed to the original payment method used during checkout.

Please note that:

• Processing times may vary depending on your bank or payment provider
• Original shipping charges are generally non-refundable unless required by applicable law
• Refund amounts may be adjusted if returned items are incomplete or damaged

Exchanges

We are happy to assist with exchanges when available.

Exchange requests depend on:

• Product availability
• Inventory levels
• Condition of the returned item

If the requested replacement item is unavailable, we may provide alternative solutions.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

We will do our best to accommodate cancellation requests before your order enters:

• Processing
• Packaging
• Shipment preparation

Once an order has been shipped, cancellation requests may no longer be accepted and the item must follow the return process.

Product Installation & Care

Because our products are designed as interior lighting pieces, proper installation and handling are important.

Customers are responsible for ensuring:

• Correct installation procedures are followed
• Electrical requirements are compatible
• Products are used according to provided instructions

Damage caused by incorrect installation or improper use may not qualify for return or replacement.

Contact Us

If you have any questions regarding:

• Returns
• Exchanges
• Damaged products
• Order concerns
• Refunds

Please contact our customer support team.

Email: service@elvarialive.com